Georgina Last

Georgina guides companies & people through change. Her experience lies in Financial Services, Professional Services, and High-End Manufacturing. Georgina has worked with companies such as EY & rogenSi. Georgina is often called to assist companies with the following issues: simplifying complexity to achieve revenue and growth targets, finding and executing creative solutions to people engagement in post-merger integration, and enhancing customer experience through breaking down silos.

SIMPLIFYING COMPLEXITY TO ACHIEVE REVENUE & GROWTH TARGETS
The engagements Georgina work on are either to improve revenue or efficiency. 

• Successfully developed stakeholder & communication strategy for a $2m business case for a media & entertainment company innovation lab pilot. 
• Transformed operating model to increase revenue & deliver sustainable behavioural change. ROI of $3m in first 12 months.
• Implemented global growth strategy to increase revenue, improve cross-selling & resource allocation. Resulted in increase in revenue across priority account segment by 35%, & 57% increase in client satisfaction engagement responses,

FINDING & EXECUTING CREATIVE SOLUTIONS TO PEOPLE ENGAGEMENT IN POST MERGER INTEGRATIONS
Integrated an industry superfund administration organisation and a dynamic private equity company with 2 very distinct cultures. Established a mentoring and coaching program to enable employees from both organisations to appreciate the similarities in their colleagues. The multifunctional teams of each organisation integrated under one operating model with an aligned management team.

ENHANCING CUSTOMER EXPERIENCE THROUGH BREAKING DOWN SILOS
Successfully identified organisational barriers having significant impact on customer experience. During the transformation of one of Australia’s leading banks, Georgina identified a systems issue that was causing significant customer dissatisfaction. The anomaly was escalated to high priority, and the change effected within seven days.